Icon Hotel

Accessibility Statement – The ICON Hotel Luton

Last updated: 06/10/2025

Address: The ICON Hotel, 15 Stuart Street, Luton, Bedfordshire, LU1 2SA, United Kingdom
General Enquiries: Click to show email

At The ICON Hotel Luton, we are committed to ensuring that all our guests and visitors are treated fairly, equally, and with respect. We aim to provide an inclusive environment and make our facilities, services, and information accessible to everyone, in accordance with the Equality Act 2010 and relevant UK accessibility standards.

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1. Our Commitment

   We strive to ensure that:

   • All guests, regardless of disability, medical condition, or access needs, can enjoy a comfortable and welcoming stay.
   • Reasonable adjustments are made wherever possible to improve accessibility throughout the hotel.
   • Our staff receive training to assist guests with additional needs in a respectful, understanding, and professional manner.
2. The Building

   The ICON Hotel is located at:
   15 Stuart Street, Luton, Bedfordshire, LU1 2SA, United Kingdom

   The building comprises a ground floor reception area and multiple guest room floors accessible via lift and stairs.

   Access Routes

   • The main entrance has a ramp and the rear entrance has a level threshold and is accessible to wheelchair users.
   • Seating is available in the lobby.
   • All public areas are on accessible routes.
3. Accessible Bedrooms

   We offer a limited number of accessible rooms, which include:

   • Step-free access from reception and lifts
   • Accessible bathrooms with grab rails and roll-in showers
   • Visual and audible emergency alarms

   Please inform us of your requirements at the time of booking so we can allocate a suitable room and make any necessary preparations.

4. Lifts and Stairs
   • The hotel has a guest lift providing access to all accommodation floors.
   • Lift controls are positioned at an accessible height and feature tactile buttons.
   • All floors are also accessible via staircases with handrails on both sides.
5. Parking and Arrival
   • Accessible parking bays are available close to the main entrance via external providers.
   • A drop-off point is located immediately outside the hotel entrance; please notify our staff ahead of your arrival so we can ensure this transition is smooth.
   • Our team is happy to assist guests with luggage or mobility equipment upon arrival and departure.
6. Public Toilets
   • Accessible public toilets are available on the ground floor near the reception area.
7. Assistance and Service Animals
   • Registered assistance dogs (e.g., guide dogs, hearing dogs) are welcome throughout the hotel at no additional charge.
   • Please notify us in advance if you are travelling with an assistance animal to ensure the most suitable arrangements are made.
8. Hearing and Visual Accessibility
   • Staff can assist with written communication or large-print materials upon request.
   • Clear, contrasting signage is used throughout public areas to aid navigation.
9. Website Accessibility

   We are committed to making our website accessible to all visitors, including those using assistive technologies such as screen readers or keyboard navigation. Our site follows WCAG 2.1 (Web Content Accessibility Guidelines) to ensure content is perceivable, operable, understandable, and robust.

   If you experience any difficulty using our website or booking online, please contact us by email and we will assist you directly.

10. Feedback and Continuous Improvement

    We are continuously reviewing and improving our accessibility features. If you have any feedback, suggestions, or specific needs, we encourage you to let us know — your input helps us make The ICON Hotel more accessible for all guests.

11. Contact Information

    For accessibility enquiries or to discuss specific requirements, please contact:

    The ICON Hotel Luton
    15 Stuart Street, Luton, Bedfordshire, LU1 2SA
    Email: Click to show email